Faq

Q1. How many computers can I install the software on to
A1. When you make a purchase of One programme (single User Licence) we do encourage you to install it on to two computers.
Q2. How easy s the software to Use!
A2. Very Easy in fact we can teach You to use any of the programmes in just 5 – 15 minutes over the telephone!
Q3. Are there Site licences available for multiple users

A3.  Yes, please call!

Q4. Can I input my own Wire/Cable Size
A4. Yes, you simply leave the voltage drop box blank in the Cable Calculation screen and the program will list all compliant Wire/Cable sizes
Q5. I’m in Maintenance can I use it to help maintain an existing installation

A5.  You can Check an existing design for compliance by Inputting every wire/cable size in to the Design program and test for compliance you can also add or modify.

Q6. How Knowledgeable do you need to be to use the program
A6.  Obviously some electrical knowledge is needed, but because of the new smart technology in Installation Design, the program will design in full compliance and will not allow you to make a mistake!
Q7. How do I get technical help if I need it!

A7.  By e-mail, Fax or Phone!

Q8. What happens if the rules and regulations change

A8.  As end uses ourselves any changes would be made quickly and downloads of the changes would be made available over the Internet!

Q9. Are there any maintenance charges to pay

A9.  No, there are however in-expensive care packages which would entitle you to all future upgrades!

Q10. Does the program calculate wire/cable sizes for really large currents!

A10.  “Yes, you can calculate wire/cable sizes up to 10,000 amps or 10 Parallel cores per phase”

Q11. Are there any training classes!

A11.  “Yes we run  Three day training classes, please call to book”

For all other inquiries Please drop us an e-mail we would be happy to help you!